Which term describes the activity performed by personnel who service the aircraft on the tarmac below the wing?

Which term describes the activity performed by personnel who service the aircraft on the tarmac below the wing?

• A. Ramp Service Agent
• B. Cabin Crew
• C. Flight Scheduler
• D. Customer Service Agent

Answer: (A)

Ground handling on the ramp is all about services performed to an aircraft while it’s on the ground, outside the cabin. The activity described—servicing the aircraft on the tarmac below the wing—belongs to ramp service. Ramp service agents are the ground crew who handle tasks such as loading and unloading baggage and cargo, fueling, catering, water and lavatory servicing, and coordinating with the flight crew and gate agents as the plane sits at the gate or on the ramp. This role is distinct from cabin crew, who work inside the aircraft with passengers during flight; a flight scheduler, who plans schedules; and a customer service agent, who assists passengers at check-in or at the gate.

Ground handling on the ramp is all about services performed to an aircraft while it’s on the ground, outside the cabin. The activity described—servicing the aircraft on the tarmac below the wing—belongs to ramp service. Ramp service agents are the ground crew who handle tasks such as loading and unloading baggage and cargo, fueling, catering, water and lavatory servicing, and coordinating with the flight crew and gate agents as the plane sits at the gate or on the ramp. This role is distinct from cabin crew, who work inside the aircraft with passengers during flight; a flight scheduler, who plans schedules; and a customer service agent, who assists passengers at check-in or at the gate.